|Job Title||IT Support Analyst|
|Salary||£30000 - £40000 per annum + Excellent Benefits|
|Job Published||over 1 year ago|
|Contact Name||ERP Recruitment Team|
IT Support, IT Support, IT Support Analyst, Support Analyst, IT Analyst, Windows 7, Windows 10, Office 365, VMware, Active Directory, SAP, ERP, Desktop Support IT Support Analyst - Berkshire - End-User - £30-40k Salary + Excellent Benefits Pegasus are working with a global leading end-user company to recruit for an IT Support Analyst to join the team. This will be an ultra exciting role working with a great team. This permanent role will enable you to work for one of the global leaders within their field. The day to day tasks which the job will envolve will be as follows: Provide high quality end-user support using a variety of methods including desk-side, remote control tools, telephone and email Build, deploy and support PC hardware running Windows operating systems and VMware tools Troubleshoot desktop applications, printers, workstations, laptops and peripherals Accurately log and document work history on all tickets Provide cross site and cross regional remote support to other business units as required Prepared for occasional travel to other countries/locations as needed to support the business Effectively manage problems through to resolution, and undertake root cause analysis Participate in IT related projects as required Effectively manage third party supplier relationships Experience required: 5+ years experience in desktop and direct end-user support 5+ years experience with Windows W7/10 and Microsoft Office Suite O2013/2016/O365 Good working knowledge of LAN\WAN technology - experience with TCP/IP Working knowledge of/exposure to IP telephony an advantage Thorough understanding of Active Directory Good understanding of SCCM 2012 Working knowledge of Microsoft Exchange Familiarity with VMware environments beneficial Excellent troubleshooting and problem solving ability Able to work independently - must be highly self-motivated, and demonstrate initiative Able to integrate and work efficiently in a team environment Able to interact well with others and possess a clear understanding of customer service and support Please send your CV in ASAP and Tommy McCoy from the recruitment team will be in touch ASAP to discuss.....