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Job Information

Job Title SAP Service Delivery Manager
Contract Type Permanent
Location Didcot, Oxfordshire
Salary £60,000 + Bonus + Benefits
Contact Name ERP Recruitment Team - +44 20 7097 7272
Contact Email

Job Description


21st Century State of the Art Bespoke Office Building, Challenging and Complex Client..! We are currently recruiting for a SAP Service Delivery Manager to lead a team of SAP Support Analysts who are responsible for delivering a first class service to the business.  

Do you have experience as a SDM? Are you managing an SAP Team? If you have SAP Management experience from

You will be accountable for the ongoing service delivery of the SAP platform, which is used to support business critical services such as sales ordering, inventory management, core finances and customer services at this exciting end user footprint, fixed location no additional travel.

The SAP Service Delivery Manager will also be responsible for maintaining effective stakeholder management and external partner relationships to enable the ongoing service delivery for this vital application.  As a member of the IT Management team, you will play an important role in fostering an inclusive, positive and productive culture, the execution of the Group IT strategy and development of the provision of service across the company.  The key responsibilities for this role will be to, Design and deliver the operating model (people, processes and tools) required to provide a SAP technology platform which adapts to the changing needs of the IT Portfolio within the operational and financial constraints, Lead, manage and develop your IT team (circa 6) and foster an inclusive, positive and productive culture in order to be an employer of choice, Negotiate, manage and maintain relationships with SAP technology partners to ensure that each meet or exceed contractual obligations, Develop and maintain effective working relationships with peers in the IT Management team, external stakeholders, IT Leadership Team and partners, Manage all IT operating expenditure relating to the service delivery of the SAP technology platform, This is an ideal opportunity for someone looking to further develop their leadership and management skills in a service-led organisation, to learn about the operational and commercial aspects of publishing and who enjoys working as part of a team to deliver a shared goal.  You will need to be comfortable with managing individuals and be able to demonstrate where you have added value to your business environment. You will need to have a high level of competence with SAP technologies including ECC6, CRM and SAP HANA.  You will need to have an excellent understanding of the end-end Order to Cash functionality. A positive approach to problem solving and the ability to be proactive in your drive to delivery first class service. In addition, you will be well organised, have strong communication skills and enjoy working in a structured way, with deadlines for deliverables. 

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Ref: PPERM/SAP/DEV/MGR | Published: 28th Jun 2019